Pixelpond / Support
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your watch.
A hand with setup, a missing watch, or something that doesn’t look quite right.
Do I need Pixelpond to install a face?
No. Available standalone faces have their own Google Play listings. You can install them without the Pixelpond marketplace or a Pixelpond account.
An optional face-specific Setup guide helps you install, select and customise that face. Start with the watch face installation guide.
I installed it, but my watch face hasn’t changed
Installing and selecting are separate steps. Check that Google Play installed the face on your watch, then choose it in the watch face picker.
Opening a phone Setup app does not mean the watch installation is complete. The step-by-step guide covers choosing the watch and selecting the face.
My watch isn’t showing up
Wake your watch and check that it is paired and connected to your Android phone. Choose Check again in Pixelpond. The matching Pixelpond watch helper and Google Play services are needed for a full compatibility report.
If the app asks for a helper or an update, follow that guidance and check again. Different faces have different requirements, so check the face’s Google Play listing before buying.
You can continue browsing while you reconnect.
The catalogue is offline or out of date
Check your phone’s internet connection, then choose Try again when offered, or leave Pixelpond open for its next refresh. It checks for catalogue updates roughly once a minute while in the foreground.
If your connection drops, the app may show saved content until it can refresh. Your favourites stay on your phone.
If it continues, email us the approximate time and message shown. You do not need to erase your app data to report a network problem.
What’s a preview, and what’s a real purchase?
You can browse without a Pixelpond login. Anything labelled as a preview is for exploring: it does not make a purchase, install a face or earn real rewards.
Google Play handles purchases, installations and updates for available faces. The app does not restore or verify purchases.
For a separately purchased face, follow its listing and our installation guide. There is no need to buy it again as a troubleshooting step.
How do I change preferences or start over?
Favourites and appearance preferences are saved on your phone. The trial reset starts the trial collection and Pixel Pet again; it does not clear all settings. You can replay the quick tour from Account.
Clearing the app’s storage in Android settings removes its local data and progress. It does not cancel purchases made in Google Play.
Where can I find the privacy information?
The Pixelpond privacy policy explains catalogue requests, watch connections, local storage and your choices.
Separately installed faces have their own policies, including Ramen Time and Deep Horizon.
A little context helps
Include your app version, phone and watch model, Android or Wear OS version, what you tried and what appeared.
A screenshot can help. Hide personal notifications and account details first. Please don’t send passwords, full payment details, full receipts or unredacted device logs.
In the app: Account → Help & setup.